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Our most important product is Customer Service. In fact, USA Datanet's Customer Support Team is acknowledged as "Best in Class!"

Check out the FAQs about our Phone Services below. Or you can give us a call or send us an email. We're here to help you any way we can.

Standard Dialing Instructions

Use from any city that has a USA Datanet Local Access Number

  1. Dial the LOCAL ACCESS NUMBER for the city FROM which you are calling. Click here for a complete listing. (Must be a local call, otherwise you may incur toll charges from your long distance provider for which USA Datanet cannot be held responsible.)
  2. If prompted, enter AUTHORIZATION CODE (your registered area code & phone number plus PIN).
  3. Dial the AREA CODE + PHONE NUMBER you are calling.
Directory Assistance Instructions
  1. Dial the LOCAL ACCESS NUMBER for the city FROM which you are calling.
  2. If prompted, enter AUTHORIZATION CODE (your registered area code & phone number plus PIN).
  3. Dial AREA CODE + 555-1212 for any U.S. or Canada listing.
FAQs

What's the catch?
How does USA Datanet offer such low rates?
Are there any monthly fees?
How do I make a call with USA Datanet?
Am I required to have a long distance provider?
Can I make regional calls with USA Datanet?
What about USA Datanet's call quality?
How am I billed?
What are my options for payment?
Can I register my cell phone with USA Datanet?
What's the catch?
"Believe it - there is no catch! There are no monthly fees, no switching phone companies, and no rate changes. That means you get the same low rate 24 hours a day, seven days a week."
How does USA Datanet offer such low rates?
USA Datanet uses Voice-over Internet Protocol to route calls over our private network, which is built using Internet technology. USA Datanet's call quality is the same as a normal local telephone call.
Are there any monthly fees?
"No. There is no activation fee, no monthly fee, and no monthly minimum charge."
How do I make a call with USA Datanet?
Dial the LOCAL ACCESS NUMBER for the city FROM which you are calling. When prompted; enter AUTHORIZATION CODE. (Your registered area code & phone number; plus PIN.) Dial the AREA CODE& PHONE NUMBER you are calling.
Am I required to have a long distance provider?
"No. USA Datanet is an elective service that is completely separate from your current long distance provider. You are not required to have an alternate long distance provider; however, we cannot be chosen as your primary long distance carrier. "
Can I make regional calls with USA Datanet?
"Yes, you may place regional, local toll, and local long distance calls with USA Datanet."
What about USA Datanet's call quality?
USA Datanet's call quality is the same as a normal local phone company.
How am I billed?
USA Datanet will issue a monthly invoice that is separate from your current local or long distance carrier.
What are my options for payment?
"You may make payment through the mail by Check or Money Order, or pay over the phone with a Visa or Mastercard. You may also have your account automatically debited from a Visa or Mastercard each month."
Can I register my cell phone with USA Datanet?
"Yes. Please note however, USA Datanet is not responsible for any airtime charges you may incur by using your cell phone."

Need More Help?

Email: support@usadatanet.com

Phone: 1-877-532-8263

Customer Service hours of operation are 8am-6pm EST Monday through Friday.

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